Phalem Ventures

Open-back design: Mules are characterized by their distinctive open-back design, which makes them easy to slip on and off.
Versatile silhouette: The design has evolved into a versatile silhouette that can work for both casual daytime wear and elevated evening occasions.
Smart-casual aesthetic: Loafer mules, in particular, toe the line between casual and formal, making them suitable for a smart-casual aesthetic.
Variety of heel heights: They come in a wide range of heel options, including flats, low kitten heels, mid-height block heels, and high-heel stilettos, catering to different preferences and needs.
Professional look options: Heeled mules offer polished elegance and can be used to create a more professional look, often seen at workplaces.
Comfortable and chic: Many styles are known for being comfortable and endlessly wearable, providing a chic option for various outfits.

Material: Outer material (e.g., leather, synthetic, raffia), inner material, and sole material (e.g., synthetic, leather).
Heel: Type (e.g., block heel, stiletto, flat) and height (e.g., 10mm, 5cm, 1.5cm).
Style details: Features like a pointed or square toe, slip-on design, straps, buckles, or specific patterns (e.g., python, zebra print).
Comfort features: Some models may include memory foam, anti-shock technology, or anatomically shaped footbeds.

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Frequently asked questions

Yes! We deliver to all major towns and cities across Kenya. For remote areas, delivery may take a little longer, but we’ll always keep you updated.

We accept M-Pesa, Airtel Money, bank transfers, and debit/credit cards. For bulk orders, we also offer pay-on-invoice options.

Orders within Nairobi are usually delivered within 24–48 hours. Orders to other towns may take 2–4 working days, depending on the courier and location.

Yes, we have a 7-day return and exchange policy for most items, provided the product is unused and in its original packaging.

Yes! We regularly run sales, bundle offers, and discounts. Follow us on social media or sign up for our newsletter to stay updated.

Our support team is here to help. You can reach us via WhatsApp, phone, email or webchat and we’ll resolve any issues quickly.